Notification of incoming calls is not displayed.

When you receive an incoming call to MiiTel, a notification will appear in the upper right or lower right corner of your computer screen to notify you of the call. If you do not see this notification, it may be due to one of the following reasons. Please try the following solutions.

Google Chrome is blocking notifications or they are not set

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If you are using one of the following types of MiiTel, you may have blocked notifications for MiiTel in Google Chrome. Please try the following steps to check and change your settings.

  • MiiTel Phone for Salesforce
  • JavaScript widget
  • MiiTel Phone Chrome Extension
  • MiiTel Phone Web
  • 1 Login to MiiTel Analytics and click on the left of the address bar.

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    2 If the notification is "blocked", click "block".

    3 Click "Allow" to close the settings.

    3 Click Allow to close the settings.

    4 Click Reload in the message displayed at the top of the screen to apply the settings.

    MiiTel Phone is not running

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    • To receive notifications, please visit MiiTel Phone for Salesforc e, MiiTel Phone Chrome Extension, < a href="https://support.miitel.jp/hc/ja/articles/360029602432" target="_self">MiiTel Phone Desktop, you must have at least one of them logged in and running on your MiiTel Phone. You must have at least one MiiTel Phone logged in and running. The browser tab does not have to be in the foreground, but the MiiTel Phone must be running and ready to receive calls.

    • MiiTel Phone Chrome Extension requires that you launch Google Chrome to receive notifications.

      MiiTel Phone Chrome Extension requires that you not only launch Google Chrome, but also launch MiiTel Phone by clicking on the MiiTel icon in the upper right corner of the Google Chrome screen.

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    You have blocked notifications in your computer settings (If you are using the MiiTel Phone Desktop)

    You have set your phone to not accept incoming calls

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    In MiiTel Phone, there is an optional setting to disable incoming call acceptance. If this setting is turned on, you will receive no incoming call notifications and no incoming calls, so please check your settings.

    The maximum number of notifications has been reached

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    In Windows, if you receive a series of unread notifications, you may not receive any notifications. In this case, you can check your notifications and clear the unread notifications to receive them.

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