I'm not receiving notifications of incoming calls

When you receive an incoming call to MiiTel, a notification will appear in the upper right or lower right corner of your computer screen to notify you of the call. If you do not see this notification, the following may be the cause of the problem. Please read the details below.

Google Chrome is blocking notifications or the notification is not set up

If you are using one of the following types of MiiTel Phone, you may have blocked notifications for MiiTel in Google Chrome. Please try the following steps to check and change your settings.


1 Login to MiiTel Analytics or MiiTel Phone and click the lock icon Screen_Shot_2022-01-24_at_15.43.17.png.

2 Click Notifications toggle to turn it on.

3 Click X.

4 Click Reload.

MiiTel Phone is not running


Blocking notifications from computer settings (If you are using MiiTel Phone Desktop)

MiiTel Phone is set to "Outgoing calls only"

In MiiTel Phone, there is an optional setting to disable incoming calls. If this setting is turned on, you will not receive both incoming call notifications and incoming calls, so please check your settings.



The maximum number of notifications has been reached

In Windows, if you receive unread notifications consecutively, sometimes you may not receive any new notifications from that point. For this case, you can check your notifications and clear all of the unread notifications so you can receive new notifications.

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