1. MiiTel Support
  2. MiiTel
  3. Frequently asked questions
  4. Audio
  1. MiiTel Support
  2. MiiTel
  3. Audio
  4. I cannot hear the other person during the call
  1. MiiTel Support
  2. MiiTel
  3. Audio
  4. I cannot hear the other person during the call

I cannot hear the other person during the call

編集日:

Edited

Edited

If you cannot hear the voice of the other person during the call, you may be able to solve the problem by changing the volume settings on your computer or browser. Please try each of the following solutions.

Check the volume settings of your computer and headset

  • Please check the volume settings of your computer to see if the setting is mute or set to a lower volume.
  • If you are using a headset with a volume control feature, please also check the volume setting on the headset.

Check the browser's audio settings

If you are using one of the following three types of MiiTel Phone, you may not be able to hear the audio output from the speaker due to the settings of Google Chrome.

Please follow the steps below to permit audio output.

  1. Open Google Chrome
  2. Click__________2020-12-29_12.13.18.png> Settings.
  3. Click Privacy and security > Site settings.
  4. Additional content settings > Sound.
  5. If you see a URL that contains ".miitel.jp" in Not allowed to play sound section, click__________2020-12-29_12.13.18.png> Allow.

GChrome_setting3.gif

  1. After setting the permissions, do a test call to check if the problem was solved. 

Please follow the steps below to permit audio output.

  1. Log in to Salesforce
  2. To the left of the web address, click Screenshot 2024-07-26 at 19.08.25.png View site information.
  3. Click the toggle to change the settings if Sound is off.

eng_googlesettings_soundJuly2024.png

  1. Click the X in the upper right corner.

Do a test call to check if the problem is solved.

Please follow the steps below to permit audio output.

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click Open MiiTel Phone Web.
  3. To the left of the web address, click Screenshot 2024-07-26 at 19.08.25.pngView site information.
  4. Click the toggle to change the settings if Sound is off.

eng_googlesettings_phone sound July2024.png

  1. Do a test call to check if the problem is solved.

Check the volume of the application (Windows only)

In Windows, you can change the volume settings for each application. Please follow these steps to check the volume settings of Google Chrome. (For customers using MiiTel Phone for Desktop, please also check the volume settings of the application.)

  IMPORTANT

  •   Please make sure that your MiiTel Phone is running and logged in while checking the settings as below.

For Windows 10

  1. From the Start menu, click Settings (the wheel icon).

  2. Click System.

Win_soundsettings1.png

  1. Click Sound.
  2. Scroll down to the bottom and click App volume and device preferences.

Win_soundsettings2.png

  1. For those running the desktop version of MiiTel Phone, change the volume of MiiTel Phone. If you are running the Google Chrome Extension or Salesforce version of MiiTel Phone, change the volume of Google Chrome.

Win_soundsettings3.png

  1. After adjusting the volume from the settings above, do a test call to check if you can hear the other person's voice.

Update your browser to the latest version

Updating your browser to the latest version may solve the problem.

Update Google Chrome: https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop

Find out which version of Microsoft Edge you have: https://support.microsoft.com/en-us/microsoft-edge/microsoft-edge-c726bee8-c42e-e472-e954-4cf5123497eb

Microsoft Edge update settings: https://support.microsoft.com/en-us/topic/af8aaca2-1b69-4870-94fe-18822dbb7ef1

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