1. MiiTel Support
  2. MiiTel
  3. Manage user accounts
  4. Manage user
  1. MiiTel Support
  2. MiiTel
  3. Manage user
  4. User list
  1. MiiTel Support
  2. MiiTel
  3. Manage user
  4. User list

User list

編集日:

Edited

Edited

From the user list, you can add new users, delete users, edit user details, and set permissions to users.

  IMPORTANT

  •   If you wish to change the number of users for your contract, please contact your customer success representative or Support.

Contents

Add new users

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics with the admin user.
  2. Click cog-solid__1_.svg Open MiiTel Admin on the top right of the page.
  3. Click User > User List.
  4. Click Add new user.
  5. You can set each category displayed on the right side of the page.

create_user1.png

  • Login ID: ID to access MiiTel
    • Set the user's email address or a login ID with the same format as an email address.
    • You can use lowercase letters, numbers, or any of the following symbols.
      • @ ! # $ % &  * + - / = ? ^ _ ` { | } ~ . 
  • User name: Name displayed on the dashboard, call history, MiiTel Phone screens, etc.
    • User name is limited to 30 characters
  • Password: Password for logging in to MiiTel.
    • The password must be at least 8 characters with a combination of lower-case letters, numbers, and any of the following symbols.
      • ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ ` = + -
    •  You cannot set a password with only letters or numbers.
  • Locale: Language to be displayed on all MiiTel features.
  • Time zone: Currently, only JST (Japanese Standard Time) is available.
  • Role: User with administrative privileges will have access to MiiTel Admin.

    Next, you will set the usage authority for each feature. Depending on if the user has to do phone calls using MiiTel Phone, you can set the usage authority for each service. 
  1. From Available services, check Enable to allow the user to use MiiTel Phone.
    Screen_Shot_2022-01-28_at_17.20.39.png
  2. If the user use Monitoring, Whispering, or Group call, check Monitoring privileges.
  3. Set permission for other services, then click Save.
  4. The phone icon will be displayed in blue color for users who have permission to use MiiTel Phone (Users who do not have permission will be displayed in gray color).

PhoneEN.png

  NOTE

  •   Users who do not have permission for MiiTel Phone, can also not log in to MiiTel Phone.
  •   If you have created an account for a user who will make phone calls, please also set the following.

・ Permission to use MiiTel Phone and various features

・ Phone Number for Outgoing Calls

・ Add the user to a specific group for incoming calls

  1. Set the permission for other services in MiiTel Phone.
  2. After you've changed the settings, click Save.

Edit user details

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics with the admin user.
  2. Click cog-solid__1_.svg Open MiiTel Admin on the top right of the page.
  3. Click User > User List.
  4. Click  ellipsis-v-light__1_.svg  on the user, then click Edit. 
  5. After you finished editing, click Save.

  IMPORTANT

Delete users

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

  2. Click cog-solid__1_.svg Open MiiTel Admin on the top right of the page.

  3. Click User > User List.
  4. Click  ellipsis-v-light__1_.svg  on the specified user, then click Delete.

delete_user.png

  1. The confirmation screen will be displayed. Please double-check the details, then click Delete.

What will happen after you delete a user?

Before you delete a user, we recommend you check the following details.

Things that you may get affected

  • The user's name and data will be removed from By user in the Table of the dashboard.
  • You will not be able to play the meeting in which the user was the host and the meeting that was uploaded by the user. (Only for meetings with the access restrictions set as Accessible to the host.)

Things that you will not get affected

  • The histories made by the user will still be saved on the call history and call history list.
  • The user's data will still be included in the aggregation results of the dashboard.
  • The user will still be included in the meeting participants (saved in the meeting history).
  • The meeting in which the user was the host and the meeting that was uploaded by the user will still be included in the video dashboard.

  IMPORTANT

  •  Please note that after you delete the user, we cannot recover the deleted user's aggregation results (data in By user).

Download user details

You can download the user name, login ID, and administration settings by CSV.

Download sample CSV file

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics with the admin user.
  2. Click cog-solid__1_.svg Open MiiTel Admin on the top right of the page.
  3. Click User > User List.
  4. Click CSV download.
  5. Select Encoding.
  6. Click Download.

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