1. MiiTel Support
  2. MiiTel
  3. Manage user accounts
  4. Manage user
  1. MiiTel Support
  2. MiiTel
  3. Manage user
  4. How to create or edit user accounts
  1. MiiTel Support
  2. MiiTel
  3. Manage user
  4. How to create or edit user accounts

How to create or edit user accounts

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This page provides instructions on creating new accounts and editing the account details.

If you wish to delete an account, please refer to Delete accounts.

  IMPORTANT

  •   If you wish to change the number of users for your contract, please contact your customer success representative or Support.
  •   After you create a new user account, you won't be able to use MiiTel Phone for about one hour with that account. Therefore, we recommend you create a new user account early to avoid delays in the tasks.

How to create an account for a new user

  1. Log in to MiiTel Admin with administrative privileges.
  2. Click User > User List.
  3. Click Add new user.
  4. You can set each category displayed on the right side of the page.

create_user1.png

  • Login ID: ID to access MiiTel
  • User name: Name displayed on the dashboard, call history, MiiTel Phone screens, etc. (User name is limited to 30 characters).
  • Password: Password for logging in to MiiTel
  • Locale: Language to be displayed on all MiiTel features.
  • Time zone: Currently, only JST (Japanese Standard Time) is available.
  • Role: User with administrative privileges will have access to MiiTel Admin.

    Next, you will set the usage authority for each feature. Depending on if the user has to do phone calls using MiiTel Phone, you can set the usage authority for each service. 
  1. From Available services, check Enable to allow the user to use MiiTel Phone.
    Screen_Shot_2022-01-28_at_17.20.39.png
  2. Set permission for other services, then click Save.
  3. The phone icon will be displayed in blue color for users who have permission to use MiiTel Phone (Users who do not have permission will be displayed in gray color).

PhoneEN.png

  NOTE

  •   Users who do not have permission for MiiTel Phone, can also not log in to MiiTel Phone.
  •   If you have created an account for a user who will make phone calls, please also set the following.

・ Permission to use MiiTel Phone and various features

・ Phone Number for Outgoing Calls

・ Add the user to a specific group for incoming calls

  1. Set the permission for other services in MiiTel Phone.
  2. After you've changed the settings, click Save.

How to edit account information

  1. Log in to MiiTel Admin with administrative privileges.
  2. Click User > User List.
  3. Click [ ellipsis-v-light__1_.svg ] on the user, then click Edit. 
  4. After you finished editing, click Save.

  IMPORTANT

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