From April 18, 2024, the color-coding conditions for the values displayed on the Dashboard - Table will be changed.
Schedule
April 18, 2024
Details
We will change the color-coding conditions as follows.
Before:
All fields are color-coded by:
- Green: At least 20% higher than the average or median.
- Red: At least 20% lower than the average or median.
After:
The following fields will be color-coded with the conditions below. (You can scroll to the right.)
Field name | Green (Good) | White (Keep) | Red (Bad) |
---|---|---|---|
Number of fillers | Less than 7.00 | More than 7.00 but less than 9.00 | More than 9.00 |
Speech rate |
More than 7.00 but less than 8.50 |
More than 6.50 but less than 7.00 More than 8.50 but less than 9.00 |
More than 9.00 but less than 96.50 |
Number of overlaps | Less than 0.40 | More than 0.40 but less than 0.80 | More than 0.80 |
Talk ratio | More than 45.0 % but less than 55.0 % | More than 55.0 % but less than 60.0 % More than 40 % but less than 45 % |
More than 60 % but less than 40 % |
Intonation | More than 25.00 | More than 20.00 but less than 25.00 | less than 20.00 |
Number of rallies | More than 6.50 but less than 8.00 | More than 6.00 but less than 6.50 More than 8.00 but less than 8.50 |
More than 8.50 but less than 6.00 |
Number of silences | More than 0.20 but less than 0.40 | More than 0.10 but less than 0.20 More than 0.40 but less than 0.50 |
More than 8.50 but less than 6.00 |
Total number of calls | 5 % more than the tenant's average (E.g., If the average is 100, 106 or more) |
Within ±5% of the tenant's average (E.g., If the average is 100, 95 to 105) |
5 % less than the tenant's average (E.g., If the average is 100, less than 94) |
Total call duration | 5 % more than the tenant's average (E.g., If the average is 10 minutes, 10 minutes and 31 seconds or more) |
Within ±5% of the tenant's average (E.g., If the average is 10 minutes, 9 minutes and 31 seconds to 10 minutes and 30 seconds) |
5 % less than the tenant's average (E.g., If the average is 10 minutes, less than 9 minutes and 30 seconds) |
Call duration | 5 % more than the tenant's average (E.g., If the average is 10 minutes, 10 minutes and 31 seconds or more) |
Within ±5% of the tenant's average (E.g., If the average is 10 minutes, 9 minutes and 31 seconds to 10 minutes and 30 seconds)) |
5 % less than the tenant's average (E.g., If the average is 10 minutes, less than 9 minutes and 30 seconds) |
The following fields will not be color-coded.
- Difference in speaking rate
- Fundamental frequency
- Difference in fundamental frequency
- Difference in intonation
The color-coding conditions for the following fields will not be changed from this update.
- Score
- Call memo
- Keyword
- Minutes