Create multiple new users

You can create multiple new users at once by uploading the CSV file with user details. We recommend you use this feature if you want to add multiple users with the same permission settings.

  Permissions or subscriptions required

Contents

Prepare a CSV file

First, you must prepare a CSV file with user details. We recommend using the template below.

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-solid Open MiiTel Admin on the top right of the page.
  3. Click User > User List.
  4. Click Add new user > Add multiple users.
  5. Set the following items.

eng_userlist_csv_temp_May2024.png

1Encoding: Select the character encoding of the CSV file.

2Number of rows: Set the number of rows as the same number of new users.

  1. Click Create & download.
  2. Fill in the user details and save the CSV file. Check the table below for the values you will enter for each item.
Item name Value Example Note
Login ID ID to be used to log in to MiiTel sato@miitel.jp
  • Enter in email address format
  • Use lowercase, uppercase, numbers, or any of the following symbols
    @ ! # $ % &  * + - / = ? ^ _ ` { | } ~ .
User name Name to be displayed on the dashboard, call history, MiiTel Phone screen, etc. Jane Smith You can enter up to 30 characters.
Password Password to be used to log in to MiiTel. XdCxbG6XxctN
  • 8 characters or more
  • Use lowercase, uppercase, numbers, or any of the following symbols
    ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ ` = + - 
  • You cannot create passwords only with consecutive letters or numbers.
  • The downloaded template already has a password entered.
Locale Enter the following number for the language the user will use.
Japnese: 0
English: 1
0  
Time zone Enter the standard time zone number for the area where the user will be using MiiTel.
(GMT+9:00) Tokyo: 0
(GMT+9:00) Jayapura: 1
(GMT+8:00) Singapore: 2
(GMT+8:00) Manilla: 3
(GMT+8:00) Makassar: 4
(GMT+7:00) Pontianak: 5
(GMT+7:00) Jakarta: 6
(GMT-5:00/-4:00) New York [EST/EDT]: 7
(GMT-6:00/-5:00) Chicago [CST/CDT]: 8
(GMT-7:00) Phoenix [MST]: 9
(GMT-7:00/-6:00) Denver [MST/MDT]: 10
(GMT-8:00/-7:00) Los Angeles [PST/PDT]: 11
(GMT-9:00/-8:00) Anchorage [AKST/AKDT]: 12
(GMT-10:00) Honolulu [HAST]: 13
0  

Administrative privileges

Set whether the user will have administrative privileges for MiiTel Admin.
Yes: 1
No: 0
0  

Monitoring privileges

Set whether the user will have permission to use monitoring.
Yes: 1
No: 0
0  

MiiTel Analytics Download recorded audio files

Set whether the user can download the call history's audio file.
Yes: 1
No: 0
0  

MiiTel Analytics Export call history as CSV

Set whether the user can download the call history as CSV.
Yes: 1
No: 0
0  

MiiTel Analytics Export contact data as CSV

Set whether the user can download Contacts as CSV.
Yes: 1
No: 0
0  

MiiTel Phone Enable

Set whether the user can use MiiTel Phone.
Yes: 1
No: 0
0  

MiiTel Phone Mobile Enable

Set whether the user can use MiiTel Phone Mobile.
Yes: 1
No: 0
0
  • If you want to allow the user to use MiiTel Phone Mobile, you would need to allow the user to use MiiTel Phone.
  • This column is only required if you have subscribed to MiiTel Phone Mobile.

MiiTel Call Center Enable

Set whether the user can use MiiTel Call Center.
Yes: 1
No: 0
0 This column is only required if you have subscribed to MiiTel Call Center.

MiiTel Call Center CC Administrative privileges

Set whether the user will have administrative privileges for MiiTel Call Center.
Yes: 1
No: 0
0
  • To give administrative privileges, you would need to allow the user to use MiiTel Call Center.
  • This column is only required if you have subscribed to MiiTel Call Center.

MiiTel Call Center Edit predictive dialer settings

Set whether the user can use the predictive dialer.
Yes: 1
No: 0
0 This column is only required if you have subscribed to MiiTel Call Center.

MiiTel Meetings Enable

Set whether the user can use MiiTel Meetings.
Yes: 1
No: 0
0 This column is only required if you have subscribed to MiiTel Meetings.

MiiTel Meetings Use bot

Set whether the user can use MiiTel Meetings Bot.
Yes: 1
No: 0
0
  • If you want to allow the user to use the MiiTel Meetings Bot, you would need to allow the user to use MiiTel Meetings.
  • This column is only required if you have subscribed to MiiTel Meetings bot usage option

MiiTel Meetings Edit meeting access permission

Set the range of meeting histories in which the user can set access restrictions.
All: 0
Host only: 1
None: 2
1 This column is only required if you have subscribed to MiiTel Meetings.

MiiTel Meetings Create external shared link

Set the range of meeting histories in which the user can share the URL to external members.
All: 0
Host only: 1
None: 2
1 This column is only required if you have subscribed to MiiTel Meetings or MiiTel RecPod.

MiiTel Meetings Download files

Set the range of meeting histories in which the user can download the histories.
All: 0
Host only: 1
None: 2
0 This column is only required if you have subscribed to MiiTel Meetings.

MiiTel Meetings Export video history as CSV

Set whether the user can download the meeting history as CSV.
Yes: 1
No: 0
0 This column is only required if you have subscribed to MiiTel Meetings or MiiTel RecPod.

MiiTel RecPod Enable

Set whether the user can use MiiTel RecPod.
Yes: 1
No: 0
0 This column is only required if you have subscribed to MiiTel RecPod.

Salesforce AppExchange Enable

Set whether the user can use MiiTel for Salesforce.
Yes: 1
No: 0
This column is only required if you have subscribed to MiiTel Salesforce.
Incoming Webhook Enable Set whether the user can use Incoming Webhook.
Yes: 1
No: 0
0 This column is only required if you have subscribed to Incoming Webhook.

Import the CSV file

Import the CSV file and add new users.

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-solid Open MiiTel Admin on the top right of the page.
  3. Click User > User List.
  4. Click Add new user > Add multiple users.
  5. Click Select a file.

eng_userlist_upload csv_May2025.png

  1. Select the CSV file to upload.
  2. Click Upload.
  3. Click Add multiple users.

  NOTE

  •  It may take a few minutes for new users to be added.
  •  Added users can also be checked in the audit log.
  •  You can add up to 100 users with one CSV file.

  IMPORTANT

  •  You cannot change (overwrite) user details for an existing user with the CSV file. To edit user details, check Edit user details.
  •  If the error message "Some data cannot be added to the template. Check the guidelines for creating the CSV. Edit and reupload the CSV." is displayed, check the following with the displayed line number.
    ・ A login ID that is already in use is entered in the "Login ID" column.
    ・ The number of users reached the limit (in accordance with your contract).
    ・ The number of users that can use MiiTel Phone, MiiTel Phone Mobile, etc, has reached the limit.
  •  If the cause of the error is indicated in the message, check the part of the CSV file that leads to the error. Try editing the details and upload the file again.

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