Permissions or subscriptions required

•   You would need to set up kintone contact integration and kintone activity history integration.
•   Before manually creating the activity history in kintone, please check if another process, such as RPA (Robotic Process Automation), is not the trigger of kintone activity history registration or check if you will not experience any problems even if that process is executed.

  IMPORTANT

•   After you perform these steps, you will not be able to manually create the activity history for 15 seconds. Also, this registration is done per Company ID, so if one user performs these steps, other users will not be able to manually create the activity history for 15 seconds.
•  Call histories that are already saved in kintone will not be created.
•   If you fail to manually create the activity, please check the below.

• Check if there are any errors in the third-party integration error log. (You'll need to have administrative privileges and log in to MiiTel Admin.)
• Check if the kintone activity history link is displayed in the call history. If it is displayed, the activity history has already been created on kintone, which will lead to an error.
• If an error is displayed when you perform the operation for unanswered calls or missed calls, check if the activity history that corresponds with the kintone record is already created on kintone.
• Check if any other users created the activity history at the same time (How to check the operation history of the activity history)