Announcement: For the predictive dialer, the status name will change for missed or unanswered calls

From March 14, 2024, if a call was missed or unanswered for the predictive dialer, the status will be displayed as No answer or Disconnected

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Schedule

March 14, 2024

Details

If a call was missed or unanswered for the predictive dialer, the details of the predictive dialer and the call status displayed in CSV will be displayed as follows. 

Before: absence

After: One of the following statuses will be displayed.

  • No answer: If the call was unanswered within the dial time*1 or the call was rejected.
  • Disconnected: If the person in the queue ended the phone call or the operator could not answer the call within the wait time*2.

*1 The number of seconds set in Dial timeout (sec) for the predictive dialer.

*2 The number of seconds set in Maximum wait time for queue settings.

 

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