On April 23, 2024, we will make some changes to MiiTel Phone's post-call screen. This update will improve the convenience of post-call tasks.

Schedule

April 23, 2024 

Affected customers

Customers using MiiTel Phone

Details

Post-call screen: All

• You will know the post-call tasks by checking the top of the screen.
  • If you click Next or a different step on the top of the screen, you can go to the next step.
  • For the steps you have completed, the number icon will change to a checkmark.
• You can click Speech recognition results to check the real-time speech recognition results generated after the end of the call.
  
  • On the screen during the phone call, the results will be displayed on the Speech recognition tab.

Post-call screen: Call memo steps

If entering a call memo is optional:

• If you have not entered a call memo or comment:
  • You can click Close to close the screen.
• If you have entered a call memo or comment:
  • You can click Save & Close to save what you have entered and close the screen.

If entering a call memo is required:

• The required fields will be displayed with *.
• You must first check a call memo to click Save & Close or the icon on the top-right.

• After you check the call memo and click the icon on the top-right, a confirmation message will be displayed.

• If you are using MiiTel Phone Web or MiiTel Phone Chrome Extension, a warning message will be displayed for the following cases.
  • If you try to reload or close MiiTel Phone without checking a call memo.
  • If you try to reload or close MiiTel Phone without clicking Save & Close after checking a call memo.
  • If you try to reload or close MiiTel Phone without clicking Next or ② Comment after checking a call memo.

A call memo will be saved after the following:

• When you click Next.
• When you click a different step.
• When you click Save & Close.

Post-call screen: Comment steps

Even if you have not entered a comment during the call, you can still enter a comment after the end of the call.

• If you click Next on the Call memo step or ② Comment, you can go to the Comment step.
• If you click Back or ① Call memo, you can go back to the Call memo step.

A comment will be saved after the following:

• When you click Back.
• When you click a different step.
• When you click Save & Close.

Post-call screen: Related to steps (only for customers using MiiTel Phone for Salesforce)

Customers using MiiTel Phone for Salesforce will have a ③ Related to step displayed.

A record related to the phone call will be saved after the following:

• When you click Back.
• When you click a different step.
• When you click Save & Close.

Calling screen

The following changes will be made to the calling screen.

• The tab names will be displayed at the top of the screen.
• Save will be displayed at the bottom right.