March 14

• If a call was missed or unanswered for the predictive dialer, the status will be displayed as No answer or Disconnected. For more details, check Announcement: For the predictive dialer, the status name will change for missed or unanswered calls.
• For the speech recognition of the call history, you can now automatically scroll the recording by the playback speed.
• For the call history, you can now adjust the display size of the Speech recognition and Comment.

March 7

• You can now manually create the kintone activity history from the Call History or Call History List in MiiTel Analytics. For more details, check How to manually create the activity history on kintone.

February 29

• Users can now set restrictions to the following features.
  
  • Access restrictions for meeting histories
  • Restrictions to the meeting histories that can be shared with external members.
  • Restrictions on downloading the meeting histories.

February 28

• We have added μlaw to the audio file formats that can be uploaded with Incoming webhook.

February 15

• For the incoming call filter, you can set the Start date and End date from the calendar.

• You can now check when the incoming call filter is applied from the calendar. 

• When copying the speech recognition results of the meeting history, you can now choose to only copy the transcript.

• You can now delete or edit the call memo on MiiTel Phone. For more details, check Edit a call memo on MiiTel Phone.
• You can now save up to 750,000 contacts.
• You can now search for the call history by call memos.

February 9

• For MiiTel Call Center, we have added the following items to the operator list in the Report and Real-time monitor.
  • CPH: The average number of calls responded per hour while the user was logged in to MiiTel Phone. 
  • Answered calls (%): The ratio of outgoing calls that were answered compared to the total number of outgoing calls.

February 8

• You can change the name of the meeting bot. For more details, check Meeting bot settings.
• Depending on the keyword spoken by the user, a call memo will be registered automatically.
• You can create a filter that is only applicable for calls from No Caller ID. Check the example from Example #6: Play a sound if you receive a call from "No Caller ID".

February 1

• You can set a password when you are sharing the meeting history with external users.

January 25

• You can create your own template for the meeting minutes. For more details, check Templates for meeting minutes.
• You can integrate the meeting history details with kintone.
• We have changed the wording for selecting the meeting history access restrictions. 

January 18

• We have added new fields to the meeting history list's CSV. 
• You can deactivate users who are temporarily away from phone call activities due to organizational changes or other reasons. For more details, check Activate or deactivate users.

January 12

• You can save the call histories to Later from your MiiTel Phone. For more details, check Save the call history to Later (MiiTel Phone).

• On the real-time monitor, you can log out available operators remotely. For more details, check Log out other operators remotely from MiiTel.

January 11

• A Hubspot activity history can be created even if there are no Hubspot records related to the call history. For more details, check Announcement: We'll be changing the specifications for Hubspot activity integration.
• A kintone activity history can be created even if there are no kintone records related to the call history.
• A Salesforce activity history can be created even if there are no Salesforce records related to the call history. For more details, check Announcement: We'll be changing the specifications for Salesforce activity history integration.
• On the Dashboard - Funnel (beta), you can select multiple KPIs (call memo).