Activate or deactivate users

You can deactivate users who are temporarily away from phone call activities due to organizational changes or other reasons. Deactivated users will not have access to all MiiTel services and will not be included in the list of available users.

  Permissions or subscriptions required

Contents

Deactivate the user

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-solid Open MiiTel Admin on the top right of the page.
  3. Click User > User List.
  4. Click  ellipsis-v-light (1).svg  on the user you want to deactivate > Deactivate.

eng_user_deactivate.png

  1. Click Save.

  NOTE

  •  You can also uncheck Activate user to deactivate the user. (Click  ellipsis-v-light (1).svg  on the user you want to deactivate > Edit)

スクリーンショット 2024-01-16 18.49.52.png

Activate the user

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-solid Open MiiTel Admin on the top right of the page.

  3. Click User > User List.
  4. Click  ellipsis-v-light (1).svg  on the user you want to activate > Activate.

eng_user_activate.png

  1. Click Save.

  NOTE

  •   You can also check Activate user to activate the user. Click  ellipsis-v-light (1).svg  on the user you want to activate > Edit)

スクリーンショット 2024-01-16 18.49.42.png

Difference between deactivated users and activated users (Q&A chart)

The difference between deactivated and activated users for MiiTel services is the following.

MiiTel Admin

  Deactivated user Activated user
Can this user log in to MiiTel Admin? No Yes
Will this user be included in the list of available users? No Yes
Will this user keep their phone number? Yes Yes
Will this user still be included in the user group? Yes Yes

  IMPORTANT

  •   If you have an incoming call rule with the Call specific user action, check if the deactivated user is not set as the specific user. If a deactivated user is set for this rule, you will not be able to receive phone calls.

MiiTel Analytics

  Deactivated user Activated user
Can this user log in to MiiTel Analytics? No Yes
Will the integration settings be kept? (Zoom, Microsoft Teams, Google Meet, etc.) No Yes
Will this user's call history be displayed? Yes Yes
Will this user's meeting history be displayed in Video Analytics? Yes Yes
Will this user still be included in the dashboard's aggregation results? Yes Yes
Will this user be displayed in the dashboard's table? No Yes
When entering a comment to call history or meeting history, will this user be displayed as a suggestion for the mention? No
(Comments that were already mentioned in the past will still be displayed.)
Yes

MiiTel Phone

  Deactivated user Activated user
Can this user log in to MiiTel Phone? No Yes
Will the username be displayed in Menu > User? No Yes

MiiTel Phone Mobile

  Deactivated user Activated user
Can this user log in to MiiTel Phone Mobile? No Yes
Will the user name be displayed under Internal? No Yes

MiiTel Call Center

  Deactivated user Activated user
Can this user log in to MiiTel Call Center? No Yes
Will this user be displayed in the User list of the Real-time monitor? No Yes
Will this user be displayed in the Seat map? No Yes
Will this user be displayed in the report?

No
(However, the user will be displayed if they were calling or answering calls during the period of the report.)

Yes

 

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