From October 3, 2024, Outgoing call settings for Salesforce activity history integration will no longer be available.

If you are not enabling the Outgoing call settings:

After this setting becomes unavailable and you do a click to call on an object that has the activities enabled, MiiTel will create an activity history on the record, which you have done the click to call.

Schedule

October 3, 2024

Affected customers

All customers who are setting the Salesforce activity history integration.

Details

• Outgoing call settings for Salesforce activity history will no longer be available.

• If you are not enabling the Outgoing call settings, the specifications will change as the following.

Now:

If you do a click to call from the following objects, MiiTel will create an activity history on the record, which you have done a click to call. 

• Contact
• Account
• Lead

After: 

If you do a click to call on an object that has the activities enabled, MiiTel will create an activity history on the record, which you have done the click to call.

If you have any questions, please contact us.