May 24

• We have released MiiTel Phone Mobile for iOS v02.02.05 (improved internal processing). 

May 18

• You can now use ChatGPT to create meeting minutes from the meeting history's speech recognition results. For more details, please check Create meeting minutes. (This feature is only available for customers in Japan.)

• On Outgoing Webhook, you can now send the number (DTMF) you selected for IVR.
• You can now see the circuit title on the phone number list.

May 16

• Questions included in the speech recognition results (Call History or Video Analytics) can now be displayed with question marks (?).

May 11

• Now, you can use the following symbols for your password.
  ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ ` = + -
• We have released Teams integration (beta). For more details, please see Teams integration (beta).
• You can see call histories included in the aggregation from Overview and Table of Dashboard.

• Now it is easier to see a circuit name for which the incoming filer has been set.

May 10

• We have released MiiTel Phone Chrome Extension v.3.1.1 with the setting of phone number formats to enable click to call.

 

May 9 

• We have added ChromeOS as the recommended OS for using MiiTel.

May 8

• We have released MiiTel Phone Mobile for iOS v02.02.04 (improved internal processing). 

May 1

• In the future, MiiTel will be able to integrate with other online meeting services. (Currently, MiiTel can only integrate with Zoom.) With this update, we changed the name "MiiTel for Zoom" to "MiiTel Meetings."

April 27

• You can now hide parts of the phone number displayed on MiiTel Phone. For setting details, please check Phone number display restrictions.

• You can now easily check the status of the predictive dialer.

• On the payload of Outgoing Webhook, we have added the following keys for the queue.

Key	Description
queueing_starts_at	The time when the incoming call came into the queue.
queueing_answered_at	The time the user answered the incoming call that came into the queue or the time when someone answered the call made by the predictive dialer.
queueing_ends_at	The time when the incoming call that came into the queue ended or the time when the phone call ended.

April 20

• You can now enable or disable HubSpot's outcome syncing for HubSpot's activity integration. For setting details, please check HubSpot Activity Integration.

• We've added the following fields for kintone activity history integration settings.

  • Call type

  • Dial start time

  • Call start time

  • Call end time

  • Call memo

  • Comment

  • Transcription

  • Transcription (summary)

• We have removed Call history (list)old and Call history (flow)old from Storage > [+ Create a file] > Type.

April 19

• MiiTel can now transcribe the conversation that was made before the monitoring, whispering, and group call on MiiTel Phone's speech recognition tab.
• You can now set the speaker for the audio and ringtone. For the setting details, please check How to check the audio settings on MiiTel Phone.

•  We have added an optional parameter for registering and updating the contact when you make an outgoing call to the miitelWidget.call() method in the JavaScript widget. For more details, please check Javascript Widget.

April 13

• Now you can download Dashboard - Overview and saved it as a PDF file.

• Outgoing webhook can also now send the HTTP request after a missed call and after the caller enters the IVR number set in MiiTel.

April 6

• You can now mention other users on the comment in the call history, meeting history, and MiiTel Phone.
  How to mention someone in a comment

How users get notified

• We have released Incoming Webhook, which allows you to integrate MiiTel with another phone system. For more details, please check Incoming Webhook.
• On MiiTel Analytics, we have added a button that can update the status of the predictive dialer. 

April 3

We have released MiiTel Phone Mobile for Android v.02.02.03 (improved internal processing).

March 30

• We have changed the maximum number of phone numbers that can be added Phone number list from 500 to 5,000.
• You can now upload MP3, M4A, and WAV files to Video Analytics.
• You can now limit access to a meeting history in Video Analytics.

• Switch to old Call History List will be removed from Call history list.

March 27

• We have released MiiTel Phone Chrome Extension v3.0.6.

March 24

• We have released MiiTel Phone Mobile for iOS v02.02.02.

March 23

• You can now check the emotion recognition on meeting histories.
• We have added the {COMMENT} in the Merge field for the Salesforce activity history. If you use {{COMMENT}} for the Merge Field, MiiTel will register the comments you have registered on MiiTel Phone (by the end of the speech recognition) to the activity history. ({COMMENT} is scheduled to be available from March 23, 2023 (after the transition to the new system is completed). 
• You can now check the histories of the email notification settings in the audit log. 

• For the Slack notification rule, if you have set the notification trigger by checking When a new comment is registered, When a new comment is registered (meeting), and Include the user's mention, the user who will receive the mention will change as the following.

  Before: 

  • The user who answered or made the phone call
  • The user who hosted the meeting
  • The user who registered the comment

  After: 

  • The user who registered the comment

March 16

• We have released MiiTel Phone Desktop v3.1.2.

March 14

• You can filter the phone numbers to search the call history.

• While you are entering a phone number to make calls on MiiTel Phone, you can now see suggestions (for who to call) from your contacts.

March 9

• We've added a new notification setting for the email notification. For more details, please check Email Notification.
• "MiiTel" will not be shown in the subject for the emails sent by the email notification.
• You can now set MiiTel to play an audio file when you make a phone call, which lets you and the person receiving the phone call know that the call is being recorded. For more details, please check Play an audio file when you make a phone call.
• You can now register the histories of automatic call forwarding to the Salesforce activity history. For more details, please check Values that will be registered to the activity history.
• The portal ID (Hub ID) of the HubSpot account integrated with MiiTel is now displayed on the HubSpot integration screen.

• From the Overview tab of the dashboard, you can download the aggregation results of the keyword (user and customer) in CSV format.

March 7

• We have released MiiTel Phone Mobile for Android v02.02.00. Notification for saving call memo feature will be removed from this version.
• We have released MiiTel Phone Desktop v3.1.1.

March 1

• We have changed MiiTel's login screen. For more details, please check Announcement: Changes to the login procedure for MiiTel.
• You can download the call results of the predictive dialer as CSV. For more details, please check Download the predictive dialer history as CSV.
• You can now change the predictive dialer's settings even while using this feature.

February 22

• When you customize the display fields for the Table tab of the dashboard, you can now select all fields with one click for each category.

• We have released MiiTel Phone Mobile for iOS v02.02.01 (improvements to the stability).
•  We have changed the conditions to have No Answer or Connected automatically entered into the Outcome of the HubSpot activity. (You would need to set up the HubSpot activity integration.)

Before:

• Connected is entered:
  • If the other person answers the call
  • If the incoming call gets connected to a voicemail
• No answer is entered:
  • If nobody answers the phone call
  • Missed phone calls

After:

• Connected is entered:
  • If the other person answers the call
• No answer is entered:
  • If nobody answers the phone call
  • Missed phone calls
  • If the incoming call gets connected to a voicemail

February 21

We have released MiiTel Phone Desktop v3.1.0.

February 17

We have released MiiTel Phone Mobile for iOS v02.02.00. Notification for saving call memo feature will be removed from this version.

February 16 

• On the Video Dashboard (Beta), we added the Table tab. You can now check the data of online meetings for each user.

• For the meeting history that meets the selected conditions, MiiTel will automatically create a call memo in the history. 

• From the Overview tab of the dashboard, you can download the aggregation results of the keyword in CSV format.

• If you are integrating MiiTel with HubSpot activity, the following details can automatically be entered into the activity.

 

• • Outcome:
    • Connected is entered:
      ・If the other person answers the phone call
      ・If you get connected to a voicemail
    • No answer is entered:
      ・If nobody answers the phone call
      ・Missed phone calls
  • Direction:
    • Outbound is entered:
      ・If you make a phone call
    • Inbound is entered:
      ・If you answer the phone call
      ・If your phone call gets connected to a voicemail

February 14

• We have released MiiTel Phone Chrome Extension v3.0.4 (new internal specifications).

February 2

• On the Outgoing webhook settings, you can set not to include the phrases and keywords of the speech recognition to the payload.

February 1

• You can now check the speech recognition results during the phone call. For more details, please check Check the chat transcript during the phone call (live speech recognition beta version). Currently, MiiTel only supports this feature for Japanese conversations.

January 26

• For HubSpot's activity history integration, the registration timing for all activities will be After the call ends. This update allows users to edit or save the activity during the phone call. For more details, please check Announcement: We will be changing the registration timing for the HubSpot activity.
• You can now register the call memo, speech recognition results, and the summary of the speech recognition results to the HubSpot activity.

January 25

• You can now integrate MiiTel with Microsoft Teams Phone.

January 12

• You can now integrate MiiTel with the kintone and kintone activity history (with the API token). For more details, please check Announcement: We will be changing the settings screen for kintone integration and kintone activity history integration.
• If a customer with the same login ID for multiple company IDs fails to log in to MiiTel after multiple attempts, the customer's account will be locked for all company IDs. For more details, please check Announcement: We will be changing the specifications regarding the account lockout.

January 5

• You can now enter comments during phone calls with MiiTel Phone. For more details, please check Create a bookmark or enter a comment during the call.
• During the monitoring, whispering, or group calls, you can switch to other features easily during the call. For more details, please check Monitoring, Whispering, or Group calls.

• You will be able to see Predictive Dialer on the incoming call screen of the predictive dialer.