On the Slack notification, you can also add a Slack mention.
You will set the user to mention by the user who is going to conduct the actions of the notification. With this, you can mention that Slack user in the notification after a specific user enters a comment, makes a call, etc. Please also check the example below.
Example:
- Notification rule: At the start of an outgoing call
- Integrating Jane Smith (user) with Matthew Hudson (Slack user)
Like the image below, when Jane Smith starts an outgoing call, Matthew Hudson will be mentioned in the notification.
Permissions required
- Only users who have administrative privileges can change the settings.
IMPORTANT
- If you set When there is a new voicemail, or At the start of an incoming call for the Slack notification rule, the Slack notification will not include a mention.
- If you set When an incoming call was missed for the Slack notification rule and you missed a call with Call specific user set in the incoming call rule, the Slack notification will include a mention.
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To use this feature, you would need to set the following.
- Step 1: Slack channel integration
- Step 2: Set up the Slack notification rules
- In Step 2: Set up the Slack notification rules, please check Including operator's mention. If you don't check this, the mention will not be included in the notification.
Receive the URL of the Slack user you would like to mention
By following the procedures below, you will first receive the URL of the Slack user you would like to mention in MiiTel's notification.
- Open Slack. Right-click the icon of the Slack user.
- Click Copy link.
- Save the copied URL. (You can paste it to a notepad.)
Set the Slack mention integration
- Log in to MiiTel Admin.
- Click Third Party Integration > Slack > Mention integration.
- Click Edit on the MiiTel user.
- Paste the Slack user's URL, which you've received from Receive the URL of the Slack user you would like to mention.
NOTE
- Please only set one URL. You can't set the URL of multiple Slack users.
- Click Save.
- Next to the MiiTel user name, the ID of the Slack user you've integrated the Slack mention will be displayed.
Delete the Slack mention integration
- Log in to MiiTel Admin.
- Click Third Party Integration > Slack > Mention integration.
- Click Edit on the MiiTel user.
- On the confirmation screen, click Delete.
- You can see that the Slack user ID is deleted from the MiiTel user.