{ "call": { "id": "99e2fdb7-845a-46de-8d94-882add220551", "tenant_code": "miitel-test", "details": [ { "id": "99e2fdb7-845a-46de-8d94-882add220551", "dial_starts_at": "2022-12-21T22:31:56+00:00", "dial_answered_at": "2022-12-21T22:32:29+00:00", "dial_ends_at": "2022-12-21T22:33:22+00:00", "queueing_starts_at": null, "queueing_answered_at": null, "queueing_ends_at": null, "call_type": "OUTGOING_CALL", "circuit_number": "8330000000", "circuit_name": "8330000000", "from_number": null, "to_number": "4800000000", "previous_id": null, "dtmf": "0", "analysis": { "score": 29.67924528301887, "tlr": 0.5575, "rally_count": 1, "overlap_count": 0, "silence_count": 1 }, "participants": [ { "id": "018536d0-9363-8e82-fcce-bc2a7098f830", "from_to": "FROM", "name": "Edgardo", "company_name": null, "analysis": { "f0": 103.9616, "speechrate": 11.0932, "variance": 14.5887, "filler_count": 0, "positive_score": 0, "negative_score": 0 } }, { "id": "018536d0-9363-768c-2a6b-e145d790bdb6", "from_to": "TO", "name": null, "company_name": null, "analysis": { "f0": 182.7321, "speechrate": 14.249, "variance": 17.7925, "filler_count": 0, "positive_score": 0, "negative_score": 0 } } ], "tags": [ { "created_by": "Edgardo", "creator_type": "TENANT_USER", "value": "Left Message" } ], "comments": [], "keywords": [ { "starts_at": 1, "participant_id": "018536d0-9363-768c-2a6b-e145d790bdb6", "value": "call" }, { "starts_at": 29, "participant_id": "018536d0-9363-8e82-fcce-bc2a7098f830", "value": "call" } ], "phrases": [ { "participant_id": "018536d0-9363-8e82-fcce-bc2a7098f830", "raw": [ { "order": 2, "phrase": "Hello. My name is Eddie and I'm calling you from Midtown and this message is for Mark.", "phrase_nofiller": "Hello. My name is Eddie and I'm calling you from Midtown and this mess", "start_at": 18, "end_at": 23.235, "filler_num": 0 }, { "order": 3, "phrase": "I'm just calling in to follow up on an email that I sent to you earlier.", "phrase_nofiller": "I'm just calling in to follow up on an email that I sent ", "start_at": 23.695, "end_at": 28.615, "filler_num": 0 }, { "order": 4, "phrase": "And if you can, please call me at 8:33.", "phrase_nofiller": "And if you can, please call me ", "start_at": 29.275, "end_at": 32.32, "filler_num": 0 }, { "order": 5, "phrase": "000.", "phrase_nofiller": "000.", "start_at": 32.775, "end_at": 34.06, "filler_num": 0 }, { "order": 6, "phrase": "0000.", "phrase_nofiller": "0000.", "start_at": 34.39, "end_at": 36.075, "filler_num": 0 }, { "order": 7, "phrase": "That is 8334 m.", "phrase_nofiller": "That is 8334", "start_at": 36.62, "end_at": 39.16, "filler_num": 0 }, { "order": 8, "phrase": "Thanks. And I'm looking forward to speaking with you soon.", "phrase_nofiller": "Thanks. And I'm looking forward to speaking with ", "start_at": 39.535, "end_at": 42.455, "filler_num": 0 } ], "summary": [ { "order": 2, "phrase": "Hello. My name is Eddie and I'm calling you from Midtown and this message is for Mark.", "phrase_nofiller": "Hello. My name is Eddie and I'm calling you from Midtown and this mess", "start_at": 18, "end_at": 23.235, "filler_num": null }, { "order": 3, "phrase": "I'm just calling in to follow up on an email that I sent to you earlier.", "phrase_nofiller": "I'm just calling in to follow up on an email that I sent ", "start_at": 23.695, "end_at": 28.615, "filler_num": null } ] }, { "participant_id": "018536d0-9363-768c-2a6b-e145d790bdb6", "raw": [ { "order": 0, "phrase": "Hello, you've reached Arizona. Backyard custom, please leave a message. We will call you back as soon as possible. Thank you.", "phrase_nofiller": "Hello, you've reached Arizona. Backyard custom, please leave a message. We will call you back as soon as p", "start_at": 1.05, "end_at": 8.14, "filler_num": 0 }, { "order": 1, "phrase": "At the tone, please record your message. When you have finished recording, you may hang up or press one for more options.", "phrase_nofiller": "At the tone, please record your message. When you have finished recording, you may hang up or press o", "start_at": 10.7, "end_at": 17.225, "filler_num": 0 } ], "summary": [ { "order": 0, "phrase": "Hello, you've reached Arizona. Backyard custom, please leave a message. We will call you back as soon as possible. Thank you.", "phrase_nofiller": "Hello, you've reached Arizona. Backyard custom, please leave a message. We will call you back as soon as p", "start_at": 1.05, "end_at": 8.14, "filler_num": null }, { "order": 1, "phrase": "At the tone, please record your message. When you have finished recording, you may hang up or press one for more options.", "phrase_nofiller": "At the tone, please record your message. When you have finished recording, you may hang up or press o", "start_at": 10.7, "end_at": 17.225, "filler_num": null } ] } ], "speech_recognition": { "raw": "0:01 (Customer) Hello, you've reached Arizona. Backyard custom, please leave a message. We will call you back as soon as p\n0:10 (Customer) At the tone, please record your message. When you have finished recording, you may hang up or press o\n0:18 (Operator) Hello. My name is Eddie and I'm calling you from Midtown and this mess\n0:23 (Operator) I'm just calling in to follow up on an email that I sent \n0:29 (Operator) And if you can, please call me \n0:32 (Operator) 000.\n0:34 (Operator) 0000.\n0:36 (Operator) That is 8334\n0:39 (Operator) Thanks. And I'm looking forward to speaking with ", "summary": "0:01 (Customer) Hello, you've reached Arizona. Backyard custom, please leave a message. We will call you back as soon as p\n0:10 (Customer) At the tone, please record your message. When you have finished recording, you may hang up or press o\n0:18 (Operator) Hello. My name is Eddie and I'm calling you from Midtown and this mess\n0:23 (Operator) I'm just calling in to follow up on an email that I sent " } } ] }, "params_key": "z&aH+&Kz8saC" }